Refund policy

REFUND POLICY

Last Updated: June 2026

At STACKWELL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility

You may request a return and refund within 30 days of receiving your order.

To be eligible for a refund:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

How to Request a Return

To initiate a return:

  1. Contact us at support@stackwellstore.com.

  2. Include your order number and reason for the return.

  3. Our support team will provide return instructions.

  4. Ship the item back following the provided instructions.

Returns sent without prior authorization may not be accepted.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times typically range from 5–10 business days depending on your payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Gift cards

  • Personalized or custom-made products

  • Final sale or clearance items

  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@stackwellstore.com within 7 days of delivery. We will work to resolve the issue promptly.

Contact

For any refund-related questions, please contact:

Email: support@stackwellstore.com